Bedrock Data Customer Blog

Luke Owen

Luke is a passionate member of the customer success community in the SaaS world and is currently the Director of Customer Success at Bedrock Data.
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Recent Posts

New Connectors Launched, Updates to Marketo and adding support for Activity-Type Objects

Posted by Luke Owen on May 17, 2016 5:51:33 PM

The product team has been busy so we have a handful of updates today on some new Connectors that are now live and ready to be installed as well as updates to existing Connectors and the addition of an Activity-Type object that is now supported for some new as well as existing Connectors. 

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Topics: Product, Updates, New Features

Announcing the New Bedrock Data Dashboard - Beta Version

Posted by Luke Owen on May 9, 2016 11:54:23 AM


The long awaited Activity Dashboard has arrived and we are just getting started. The version we are launching today is our Beta Version. As with any Beta, we are looking for as much feedback as possible from you, our customers. To provide feedback, simply send our support team an email at support@bedrockdata.com and our product managers will be reviewing the feedback as it rolls in. 

Now that all of our V2 customers can access the Dashboard, here's a quick walkthrough of new features.

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Topics: Product, New Features

Top 3 Reasons Integrations Have Errors and How To Prevent

Posted by Luke Owen on Apr 25, 2016 8:32:35 AM

When you are integrating data across systems that have been built by completely different product teams with very different infrastructures, it’s only natural that you will run into some errors upon your first attempt to keep the data in sync. On the Bedrock Data support team we have the advantage of seeing our customer’s logs where we can assist when customers have questions about why certain records and data didn’t sync as they would expect. With this knowledge at our fingertips, we’ve compiled a list of the top reasons why data doesn’t sync and the steps to prevent these errors from creeping in to your integration. 
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Topics: Integration Errors

HubSpot Field Labels Now Recognized Instead of Values

Posted by Luke Owen on Feb 10, 2016 1:58:04 PM

We recently pushed an update to our HubSpot Connector around how we are pushing data from select-type fields. Instead of pushing the internal value, we are now pulling over the label. 

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Topics: HubSpot, product update

Sync Tutorials: What Happens When You First Turn On Your Bedrock Sync

Posted by Luke Owen on Dec 23, 2015 3:48:59 PM

Sync Tutorials are short video clips presented by our customer team where we take frequently asked questions and provide answers using our trusty whiteboard here at Bedrock Data. 

In our first Sync Tutorial we tackle one of the number one questions new customers will ask, "what is happening when I first turn on the Bedrock sync?" 

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Topics: sync tutorials

You Can Now Use a Non-Admin for Authenticating Netsuite Connector

Posted by Luke Owen on Dec 22, 2015 9:00:00 AM

This has been a long awaited feature for our customers using Bedrock to keep data in sync with their NetSuite CRM. Up until recently, the only way to allow Bedrock Data to talk to your NetSuite CRM was through a user with Full Administrator privileges. For some companies, this raised some red flags. Even as secure as Bedrock Data is when it comes to our customers data, this still didn't always sit well with some NetSuite users. 

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Topics: connectors, netsuite

Microsoft Dynamics Now Available on v2 and Customer Migrations

Posted by Luke Owen on Dec 21, 2015 11:17:35 AM

While not new to Bedrock's platform, Microsoft Dynamics is now a supported Connector on our v2 Platform (read more about the new v2 platform launched earlier in 2015). This is an exciting new release that will impact many of our existing customers currently integrating their Dynamics data on our v1 platform. 

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Topics: connectors, dynamics

How Does Bedrock Data's Sync Work?

Posted by Luke Owen on Sep 9, 2015 9:41:54 AM

We often get asked how Bedrock Data's sync works so we thought we'd put together this post that explains in detail. The process of syncing data bi-directionally is often taken for granted in today's day and age where native integrations are quite common among the different point solution providers. These integrations are free so often the end user doesn't have to think too much about how it all works. They just turn on some settings and away the data goes syncing to the other platform. 

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Integration Spotlight: HubSpot and Intercom.io

Posted by Luke Owen on Aug 31, 2015 2:43:44 PM

In this Integration Spotlight, we are going to take a look at one product and customer support system (Intercom.io) and one marketing system (HubSpot). While HubSpot is perhaps the system with the most users, Intercom.io has been making waves lately in the tech startup community with their recent announcement of a Seiries C raise that includes Facebooks CEO Mark Zuckberg and COO Sheryl Sandberg as well as LinkedIn's Reid Hoffman and Twitter founder Jack Dorsey. 

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Platform Updates: New Mapping Options for Connectors

Posted by Luke Owen on Aug 26, 2015 10:48:01 AM

We recently launched a handful of updates to some existing Connectors that expands the type of data you can sync from system to system. We've outlined these updates below along with links to the respective help articles to learn more.

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