Bedrock Data Privacy Policy

Bedrock Data is committed to protecting the privacy of our customer’s personal information. This Privacy Policy describes how we collect, use, share, retain, transfer and disclose personal information. This Policy applies to the Bedrock Data website at www.bedrockdata.com (the “Website” or the “Site”). This policy covers information we collect online, not offline. The Site is owned and operated by Bedrock Data located in Boston, Massachusetts, USA. 

Any personally identifiable information (“Personal Data”) collected by the Site shall be used only in a manner consistent with this Privacy Policy. By accessing the Site, signing up for a Free Trial, subscribing to our Blog, requesting information by email or purchasing a subscription for our services (together, the “Services”), you expressly agree to the use of your information for the purposes described in this policy. If you do not agree with this Privacy Policy or any changes to it, you should not use or access our Website or Services.

Changes to Our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date. We will also post a notice on our Blog. Please check back regularly to review any changes to this Privacy Policy. This policy was last modified on December 15, 2015

Safe Harbor

Bedrock Data complies with the U.S. -E.U. and U.S.-Swiss Safe Harbor frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from the European Union and Switzerland. To view the Bedrock Data certification on the Safe Harbor list or to learn more about the Safe Harbor programs principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement, please visit http://2016.export.gov/safeharbor/.

If you have questions or concerns regarding our compliance with the U.S. E.U. and U.S. Swiss Safe Harbor framework, you should first contact us at http://help.bedrockdata.com. If you do not receive acknowledgement of your inquiry in 30 days, or your inquiry has not been satisfactorily addressed, you should contact ICDR/AAA, our Safe Harbor Dispute Resolution provider as described below.


Personal Data

Personally Identifiable Information (“Personal Data”) is information about you that you provide to us that is personally identifying, such as your name, email address, or telephone number, and that is not otherwise publicly available. The legal definition of Personal Data or Personally Identifiable Information depends on your physical location and may include other types of information. Only the legal definition that applies to your physical location will apply to you under this Privacy Policy.

100% Opt-In

Providing Personal Data by registering for a free trial, emailing us, subscribing to our Blog, and purchasing a subscription for services is entirely voluntary and is by opt-in only. You can opt-in by registering for our offerings or by emailing us for information. If you do not opt-in you will not have access to our Services or a Free Trial, and we will have no way of contacting you to respond to your inquiries or requests for information. By opting in you are providing your express consent to the collection, use, retention, processing, transfer, and disclosure, including cross-border transfer and disclosure, of your Personal Data as explained in this Privacy Policy.

What Personal Information Do We Collect?

When you register on our site or purchase a subscription for our services, we collect information such as your first and last name, company name, telephone number, email address, user name and password. We collect this information so you we can provide you with access to our Services. If you email us with a question, we collect your first name and email address in order to respond to you.

When you sign up for our Blog, we collect your email address so we can send our Blog directly to your email address. You may unsubscribe from Bedrock Data emails by clicking “unsubscribe” at the bottom of the emails you receive from us.

Bedrock Data will retain your Personal Data as long as you remain a customer and for up to 60 days after cancellation.

When applying for a job at Bedrock Data on our careers page (bedrockdata.com/careers), we collect your first name, last name, email address and phone number to contact you if we are interested in interviewing you for a job at Bedrock Data. We will retain this information until the job is filled.

Credit Card Information

Credit or debit card information and personal financial account information is considered “Sensitive Information.” We do not collect credit card, debit card or personal financial account information when you purchase a subscription for our Services, because we use a third party vendor, Recurly, to process our subscription billing. When you provide payment information to subscribe to our Services you provide it directly to Recutly and not to Bedrock Data. When you sign up for a subscription on our Site, you will automatically be routed to www.recurly.com to provide the information Recurly deems necessary to process your transaction. Recurly is a third party vendor and has its own privacy policy, which may be different from ours. Recurly is not covered by this Privacy Policy and Bedrock Data is not covered by Recurly’s privacy policy. To learn about Recurly’s privacy practices, please read their privacy policy at http://recurly.com/legal/privacy

Do We Use Cookies?

When you visit the Site or use the Services, we use session “cookies” — a piece of information stored on your computer — to allow us to uniquely identify your browser while you are logged in and to enable Bedrock Data to process your online transactions. We do not link the information we store in cookies to any Personal Data you submit while on our Site. Session cookies also help us confirm your identity and are required in order to log into your account. Bedrock Data uses persistent cookies that only Bedrock Data can read and use, to identify you as a Bedrock Data customer and make it easier for you to log into your account. Users who disable their web browsers’ ability to accept cookies will be able to browse our Site, but will not be able to access or take advantage of the Services. For further information about disabling or blocking cookies, please see 'Can I withdraw my consent?' in our Cookie Policy

Our partners use session ID cookies to trace user movement on the Site and to collect usage data for the Services. The use of cookies by our partners is not covered by our Privacy Policy. We do not have access or control over these cookies. To learn more about cookies, see our Cookie Policy.

How Do We Protect Your Information?

We will take reasonable precautions to protect Personal Data from loss, misuse, unauthorized access, disclosure, alteration and destruction. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

We will retain Personal Data we process for as long as needed to provide the Services. We will retain and use this Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 

Choice and Consent

By emailing us or by opting-in to use the Site or access the Services you expressly consent to the collection, use, retention, transfer and disclosure, including cross-border transfer and disclosure, of your information as described in this Privacy Policy. Each time you email us, register with us or purchase a subscription you are giving your express consent to the collection, use, retention, transfer and disclosure, including cross-border transfer and disclosure, of your information as described in this Privacy Policy.

If you wish to opt out and withdraw your consent, you may do so at any time by submitting a support ticket at http://help.bedrockdata.com/ If you opt out and withdraw your consent you will no longer be able to use our Services and we will not have any means by which to respond to your questions or comments that you email to the Site. Your request to opt out or withdraw consent will apply prospectively.

Do We Disclose Personal Data to Third Parties?

We do not sell, share or disclose your Personal Data to third parties other than those parties necessary to enable us to provide the Services and fulfill your subscription (our “Subcontractors”). Our Subcontractors may be based in locations outside the EU/EEA.  We may also release your information when we believe release is appropriate to comply with the law, enforce our Site policies and terms, detect or prevent fraud, security or technical issues, or protect our or other’s rights, property, or safety. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.  Because our servers, which store your information, are located in the U.S.A., your information may be available to U.S. government entities or agencies under a lawful court order or other legal process in the U.S. If our assets are merged with or purchased by a third party, your Personal Data will be transferred to that third party.

Non-personally identifiable visitor information may be provided to Google Analytics or HubSpot as described in this Policy.

By accessing our Site or the Services or by sending us email, you provide your express consent to our disclosure and transfer of your Personal Data to our Subcontractors for the purposes described in this Privacy Policy.

Third Party Sites and Links / Payment Processing

Our Site may contain links to other websites that are independent, are not owned or operated by us, are not covered by this Privacy Policy and which may incorporate Third Party Information.  For example, when you purchase a subscription, you are immediately directed to our third party payment processor Recurly. Recurly operates a third party service and website through which it collects your Personal Data and billing information in order to process your transaction. To learn about Recurly’s privacy practices, please read their privacy policy at https://recurly.com/legal/privacy/. Recurly and other third party sites have separate and independent privacy policies. If you access other sites using the links provided, the operators of these sites may collect information from you, which will be used by them in accordance with their privacy policy, which may differ from ours. We therefore have no responsibility or liability for the content and activities of other websites, even if they are linked to our Site.

Social Media Features

Our Site includes features from social media websites such as the Facebook Like button and features on LinkedIn and Twitter that run on our Site. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Site. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

International or Cross-Border Transfer of Your Personal Data and Your Express Agreement

Given that the Internet operates in a global environment and that, if you operate outside of the United States, transfer of your data is necessary for you to use our Services or request information from us, using the Internet to collect and process Personal Data necessarily involves the transmission of data on an international, or cross-border, basis. By registering for the Site or accessing the Services, and/or communicating with us by email, you acknowledge and expressly consent to our processing transfer and disclosure of your Personal Data in this way.

For users who are located outside the United States, Personal Data will be transferred outside of each user’s country to the United States where our servers are located and where it will be processed and stored on services owned and operated by Rackspace US, Inc., which participates in the EU-US Safe Harbor program. You may view the Rackspace privacy policy at https://www.rackspace.com/information/legal/privacystatement. The U.S. does not provide an adequate level of protection according to EU data protection regulations, for the purpose of providing the Services. We will take all steps reasonably necessary to ensure that Personal Data is treated securely and in accordance with this Privacy Policy in respect of such transfer. By registering for the Site, by subscribing for Services and/or by emailing us, you expressly agree to such transfer and disclosure outside the EU/EEA to the US and other locations outside the EEA.

California Do Not Track Disclosures / Your California Privacy Rights

If you are a resident of the State of California, under California Civil Code sections 1798.83-1798.84, you have the right to ask us for a notice identifying the categories of personal information, which we share with our affiliates and/or third parties for direct marketing purposes, and providing contact information for such affiliates and/or third parties. Since we do not share personal information with third parties for direct marketing purposes we are exempt from this requirement. We currently do not honor Do Not Track signals. Personal Data collected by us as described in this Privacy Policy is not maintained in personally identifiable form in combination with any identifier collected by cookies, web beacons, or other technologies.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (U.S. Children’s Online Privacy Protection Act), as we do not knowingly collect any information from anyone under 13 years of age. The Site is directed to people who are at least 13 years old or older.

Rights and Access to Your Information

You may access, review, correct, block, update or delete your Personal Data or object to processing of your data in a manner consistent with applicable law and the functionality of the Services by submitting a support ticket at http://help.bedrockdata.com (“Data Controller” and “Data Recipient”). When you submit a request we may ask you to verify your identify before we can act on your request. If you wish to unsubscribe from any of our emails, please click on the “unsubscribe” feature on the email you receive from us.

Contact Us About Complaints, Questions, Comments, or Notices relating to this Privacy Policy

In compliance with the US-EU and US-Swiss Safe Harbor Principles, Bedrock Data commits to resolving complaints about your privacy and our collection or use of your Personal Data. Users with a need to provide a Notice to us under this Policy or our Terms of Use, or European Union or Swiss residents with inquiries or complaints regarding this Privacy Policy should first contact Bedrock Data:

Attention: Privacy Officer

By post: Bedrock Data, Inc. 186 South St, Suite 500, Boston, MA 02111
By email: support@bedrockdata.com

Bedrock Data has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the International Center for Dispute Resolution/American Arbitration Association (ICDR/AAA), operated by the American Arbitration Association. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Bedrock Data, please visit the AAA EU SAFE HARBOR web site at http://www.icdr.org to obtain more information or to file a complaint.


Terms of Service

Please also visit our Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our website http://www.bedrockdata.com/website-terms-of-use.
 
Date Of Last Update: December 15, 2015